IT Support – Onsite & Remote Support Services
We keep businesses thriving with managed IT support services
Compass IT Solutions employs certified IT Support Engineers who can solve your network problems as well as provide comprehensive IT support anywhere in Bangkok, Thailand and the surrounding areas. Utilizing state-of-the-art tools to monitor, manage, troubleshoot, and provide 24×7 (if needed) remote monitoring of your LAN, WAN, Routers, Switches, Firewalls, WAPs, Servers, and network connectivity, We ensure your network is running at peak performance around the clock. Our IT support contracts are flexible. From one half day a month to full time support, we can fit your needs and budget.
When hardware, infrastructure, or any other part of your IT system fails, you lose productive work time. Having a team of IT engineers at your disposal who can come onsite is essential to keep your workflow from being interrupted. Compass IT Solutions staff of certified bilingual engineers can diagnose and fix your problem so that as little time as possible is lost. Our plans are flexible allowing for regularly scheduled visits, ad hoc hours that you can use as needed, or a combination of both.
WHAT WE OFFER
IT Desktop Support
Our team of onsite engineers is well versed in keeping your workstations and laptops running efficiently. Our team will make sure updates are installed and that anti-virus software is up to date. When problems arise we will diagnose and address the problem so your staff can focus on their work.
IT Server Support
Your server is the backbone of your network and the company’s productivity depends on it running well and being online at all times. Our senior engineers specialize in higher-level server support and regular onsite visits will ensure you server is in good condition.
Upgrading major network components or moving to a new office can be disruptive. Compass IT is skilled with planning and executing both simple and complex network migrations.
IT Disaster Recovery
Even with the best protection and the best systems and processes in place major issues sometimes occur. Compass IT can assist you with implementing both onsite and off premise backup solutions so that in the even of a disaster, restoring your network and data will be as easy as possible.
Worried about your network being at its best at all hours? Want the assurance that monitoring occurs 24/7/365? Want to be covered even when an engineer is not on site? With today’s cloud-based IT support tools Compass IT Solutions offers flexible remote support options that provide any sized business with network support using helpdesk-ticking systems. Compass provides remote support to customers worldwide. We specialize in remote supports of SMEs and can tailor a plan to fit your business, no matter what the size or the location
WHAT WE OFFER
Incident based and Managed Support
- Desktop and Laptop Issues
- MS Windows Server
- MS Exchange
- Server Support
Managed Monitoring Services
- Network monitoring
- Server monitoring
- Anti-Virus and removal of malware
- Connectivity issues
Setup and Installations
- Desktops and Laptops
- Handheld Devices